The "3X" TheoremCommunicate!
Communicate!
Communicate!
Over-communicate!
Over-communicate!
Over-communicate!
Whatever amounts to "sensible communication," triple it!
Immediate "command":
Play back the last 24 or 48 hours. Is there an instance where you have
failed to Fully Inform a client, or other stakeholder, of a delay (wee
or grand) or glitch (wee or grand)? If your answer is "nope, all is
well"—you are a liar. (Sorry, it just slipped out of the keyboard.)
Fix it.
Now.
Make the call.
(And if you have, in fact, good for you, let someone know about a glitch
... call 'em again to update the status of the fix, or relay the sad but
honest news that the fix is more complex than first imagined.)
Quoted from Tom Peters
1 comment:
This is alway a welcome kick in the seat of the pants.
I tell myself first and my clients second; "don't guess, communicate!"
Keep creating...a story worth repeating,
Mike
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