Do it. Now

The "3X" Theorem

Communicate!
Communicate!
Communicate!

Over-communicate!
Over-communicate!
Over-communicate!

Whatever amounts to "sensible communication," triple it!

Immediate "command":

Play back the last 24 or 48 hours. Is there an instance where you have
failed to Fully Inform a client, or other stakeholder, of a delay (wee
or grand) or glitch (wee or grand)? If your answer is "nope, all is
well"—you are a liar. (Sorry, it just slipped out of the keyboard.)

Fix it.
Now.
Make the call.
(And if you have, in fact, good for you, let someone know about a glitch
... call 'em again to update the status of the fix, or relay the sad but
honest news that the fix is more complex than first imagined.)

Quoted from Tom Peters

What Firefox says about you

A quick glimpse at just about any profession shows you that the vast

majority of people who succeed professionally also went to college.

This could be because college teaches you a lot.

Or it could be because the kind of person that puts the effort into
getting into and completing college is also the kind of person who
succeeds at other things.

Firefox is similar.

Example: 25% of the visitors we track at Squidoo use Firefox, which is
not surprising. But 50% of the people who actually build pages on the
site are Firefox users. /Twice/ as many.

This is true of bloggers, of Twitter users, of Flickr users...
everywhere you look, if someone is using Firefox, they're way more
likely to be using other power tools online. The reasoning: In order to
use Firefox, you need to be confident enough to download and use a
browser that wasn't the default when you first turned on your computer.

That's an empowering thing to do. It isolates you as a different kind of
web user.

If I ran Firefox, I'd be hard at work promoting extensions and power
tools (I love the search add-ons) and all manner of online interactions.
Think of all the things colleges do to amplify the original choice of
their students and to increase their impact as alumni.

And if I ran your site, I'd treat Firefox visitors as a totally
different group of people than everyone else. They're a self-selected
group of clickers and sneezers and power users.

In the lingo of Nancy Reagan, Firefox is a gateway drug.

Quoted from Seth Godin's Blog

The Essence of success

I (Tom Peters) was lucky to get to London for the Tom event yesterday.

Repeating his message from this blog post Tom told the
story about Conrad Hilton, founder of Hilton hotels. At a gala
celebrating his life, he was asked, "What was the most important lesson you've learned in your long and distinguished career?" His reply was,
"Remember to tuck the shower curtain inside the bathtub."

At first glance, one may think, that's it? But, think about it ...
paying attention to detail makes all the difference when we are trying
to achieve excellence. When we miss the little things, we miss the
opportunity to achieve excellence; we fall just short of it.

My question of the day is, "What shower curtain do you need to tuck in?"

Quoted from Tom Peters

Snippets you remember

/Too whom it may concern:/

That's the way the letter of reference started off. I confess, I didn't
make it to the second sentence.

And that store with the really loud electronica music? I left.

But I still remember that kid I met a year ago. I can't tell you what
grade he was in, but the energy in his face and his enthusiasm was
enough to get my full attention.

The facts:
Too many choices.
Too little time.

The response:
Quick decisions based on the smallest scraps of data.

It's not fair but it's true. Your blog, your outfit, the typeface you
choose, the tone of your voice, the expression on your face, the
location of your office, the way you rank on a Google search, the look
of your Facebook page...

We all jump to conclusions and we do it every day.

Where do you want me to jump?

Quoted from Seth Godin